Michael Cawley

Michael Cawley, Customer Service Representative

Michael Cawley joined The Piedmont Group in September 2022, stepping into the role of Customer Service Representative with enthusiasm and a diverse skill set. As a recent addition to the team, Michael brings a unique perspective to his position as a Customer Service Representative, combining his educational background with practical experience. As a graduate of Pennsylvania State University, he has earned a bachelor’s degree in Interdisciplinary Studies in 2016, which provided him with a broad knowledge base and adaptable skills, essential for a versatile Customer Service Representative.

Prior to his career at The Piedmont Group , Michael dedicated several years to teaching in an elementary school. This experience honed his communication and interpersonal skills, which are invaluable in his current role as a Customer Service Representative. His decision to transition back to customer service roots was influenced by his extensive experience in the Restaurant and Hospitality industries. His expertise in these areas is a significant asset to his role as a Customer Service Representative, where understanding client needs and providing exceptional service are paramount.

In his role, Michael is known for his ability to connect with clients, understand their needs, and provide tailored solutions. His approach as a Customer Service Representative is characterized by a blend of empathy, efficiency, and a commitment to excellence. His transition from education to customer service showcases his adaptability and passion for engaging with people in various capacities.

Outside of his professional life as a Customer Service Representative, Michael is an active individual with diverse interests. He enjoys reading, a hobby that allows him to continually expand his knowledge and perspectives. Music is another passion of his, providing him with relaxation and inspiration. Additionally, as a resident of the Frederick area, Michael loves exploring the local scene, discovering new experiences, and engaging with the community. This exploration not only enriches his personal life but also enhances his understanding of the local clientele, benefiting his role as a Customer Service Representative.

Michael Cawley’s journey to becoming a Customer Service Representative at The Piedmont Group is a narrative of continuous learning and personal growth. His diverse experiences, both professionally and personally, contribute to his effectiveness in his position, making him a valuable member of the team and a representative of the company’s commitment to quality service.